How to claim

To view the claims process in a different language please click on the labels below
THE 8-STEP CLAIMS PROCESS
This is the step-by-step process on how to claim a benefit.
Step 1: CHECK YOUR DETAILS

- Check Your Details
- Call the call centre:
- a. Inside South Africa 080 1000 240
- b. Outside of South Africa 00 27 10 500 6186
IMPORTANT:
If possible, try to make sure that you are the person doing the checking instead of asking someone else to do it for you.
Step 2: BOOK AN APPOINTMENT

- South Africa – 0801 000 240
- Number to phone if you are not in South Africa - 00 27 10 500 6186
IMPORTANT:
Due to COVID-19 risks please do not go to a lodgement office without making an appointment through the call centre. Appointments help us ensure that staff are available to deal with the claims booked for that day. Anyone arriving at a lodgement office without an appointment might not be able to be attended to.
Step 3: WHAT YOU WILL NEED TO BRING TO YOUR APPOINTMENT

- A valid SA ID document or SADC passport
- Industry card or document that shows the industry number if you have it
- Service records from the mines you worked at
- Any available medical records if you have them
- Your valid SA ID document or SADC passport
- SA ID document or SADC passport of the deceased mineworker
- Service records from the mines that the deceased mineworker worker at
- The deceased mineworker’s death certificate and, if available, an autopsy report
- Any available medical records of the deceased mineworker
IMPORTANT:
If you do not have some of documents mentioned above the Tshiamiso will do its best to help find them.
If you may potentially have a valid claim you will be guided to the next step.
Step 4: BENEFIT MEDICAL EXAMINATIONS

IMPORTANT:
The Trust will let you know what medical clinic to go to for your appointment. Please be patient. There may be a waiting period due to the limited availability of medical facilities.
Step 5: DOCUMENT REVIEW BY THE TSHIAMISO’S MEDICAL CERTIFICATION PANEL

IMPORTANT:
If you are found not to have a compensable disease, you will not be eligible for compensation from the Tshiamiso Trust.
Step 6: REVIEW BY TRUST CERTIFICATION COMMITTEE

IMPORTANT:
If positive, the committee will issue a final Certificate after Step 7 is complete.
Step 7: REVIEW BY THE AGENT WHO REPRESENTS THE FOUNDING COMPANIES

IMPORTANT:
Only once this step is complete will the certification committee issue a final certificate.
Step 8: APPROVAL AND PAYMENT

IMPORTANT:
The Trust will also provide you with personal financial advice.