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THE 8-STEP CLAIMS PROCESS

This is the step-by-step process on how to claim a benefit.

Step 1: CHECK YOUR DETAILS

Check if you may have a potentially valid claim:

  • Status Check
  • Call the call centre: 080 1000 240 / +27 10 500 6186

If the mine worker is found to have worked at a Qualifying Mine during a Qualifying Period and performed Risk Work, he/she will be guided to the next step.

The Trust has measures in place to identify claimants and prevent fraud.

IMPORTANT:

Where possible, make sure that you personally check your details, instead of asking someone else to do it for you.

Step 2: BOOK AN APPOINTMENT

The call centre will book an appointment for you to lodge your claim. You will be told what documents to bring. Claims can only be lodged at TEBA offices.

Call centre numbers:

  • South Africa: 0801 000 240 or send a “Please call me” to 072 557 8077
  • Outside South Africa: +27 10 500 6186 (Please note: when calling this number it will sound like the number is busy and the call will then drop. Once the call has dropped you will receive a callback within the next few seconds and you will be connected to the call centre.)

IMPORTANT:

Claimants must lodge their claims in person. You cannot send someone to do it for you.

Step 3: CLAIM LODGEMENT

ALL claimants need these documents:

  • National ID document / passport
  • Industry card or document that shows the industry number
  • Service records from the mines worked at
  • Medical records that prove Silicosis or TB

Dependants of deceased mineworkers ALSO need:

  • Proof of relationship / Letter of Authority
  • A death certificate and/or an autopsy report with evidence of the MEDICAL CAUSE OF DEATH

You will be advised of the specific requirements for eligibility.

IMPORTANT:

It is the responsibility of the claimant to provide the required documents. The Trust can ONLY assist with documents that are available at TEBA, MBOD or the mining companies.

Step 4: BENEFIT MEDICAL EXAMINATION

If needed, the Trust will help you make an appointment for a benefit medical examination.

As part of this, a chest X-ray and lung function test will establish if you have a Qualifying Disease, and measure the extent of the lung damage.

Please note that a BME cannot be completed while you are on TB treatment or if active TB is suspected.

IMPORTANT:

The Trust will let you know where to go to for your appointment and when. Please be patient. There may be a waiting period due to the limited availability of medical facilities.

Step 5: REVIEW BY THE MEDICAL CERTIFICATION PANEL

All your medical documents will be reviewed by the Trust’s Medical Certification Panel. They will issue a Certificate of Medical Finding.

If you are found to have a qualifying disease, your claim will move to Step 6. If you wish to dispute the outcome of your claim, you may log a dispute within 120 days from when the Certificate is issued.

IMPORTANT:

If you do not meet the medical eligibility criteria, you will not be eligible for compensation from the Tshiamiso Trust.

Step 6: REVIEW BY TRUST CERTIFICATION COMMITTEE

If you are certified for medical eligibility under Step 5, all your documents will be reviewed by the Trust Certification Committee. They will certify the claim according to the criteria provided in the Trust Deed.

If successful, the Committee will issue a final certificate after Step 7 is complete.

IMPORTANT:

The Committee’s decision can be disputed within 120 days from when the Certificate is issued.

Step 7: REVIEW BY THE FOUNDING COMPANIES’ AGENT

If the Trust Certification Committee certifies the claim as eligible for compensation, the agent who represents the mining companies will review the service information provided to determine completeness and motivate for Benefit Modifiers.

Once this step is complete, the Trust Certification Committee will issue a final certificate.

IMPORTANT:

This step can take up to 90 days to complete. A Benefit Modifier is a reduction of compensation for non-qualifying work done.

Step 8: APPROVAL AND PAYMENT

Now that all your documents have been reviewed and approved, the Trust will validate your banking details, provide financial literacy information to help you with your finances, and make the once-off payment into your bank.

IMPORTANT:

Payment can take time to reflect in your bank account, especially if you are outside of South Africa. The Trust can ONLY pay into the lodging claimant’s bank account.